COVID-19: UPDATES & HOW TO BOOK US

Introduction

We appreciate and understand your concerns during these challenging times we face globally. We are closely monitoring the CDC and WHO statements regarding the COVID-19 cases and following guidelines from these agencies and our local health departments. The well-being of our clients and associates is our top priority.

Effective Tuesday, March 24th, all our offices will be closed for client meetings until further notice. We are fully operational and continue to accept and fulfill production and post-production projects. We are reachable through all our contact channels.

Looking to book us? We’re open. Learn more on how to book us and our pandemic control policies on set.

Do you already have a booking and looking to reschedule or cancel? Please see your ‘next-step options’ below.

Keep Your Booking

Keep your booking and utilize it when you are ready. Your booking will remain open and valid for a total period of 2 years, starting from May 31st 2020. For multiple bookings made on a single account / purchase, please contact your account manager for further assistance. *Please note that rebooking will be subject to our availability and any rate differences.

Book Alternate Services

Swap your booking for an alternate service such as web development, cloud app development, content creation, design, etc and receive an additional 10% discount. Full list of services available on our website. *Please note that changes will be subject to a new quotation and any rate differences.

Get A Voucher

Get a voucher to use with our sister companies Mara Moja Packaging, Kwality Packaging and Mara Moja Education. Purchase laminated or polyethylene packaging or book a film / photography education course with your voucher. *Please note that all purchases/bookings are subject to a fresh quotation based on requirements.

For New Bookings

For clients making new bookings for any future dates: bookings made for dates up to December 20, 2020, you may change your booking as often as you need without any penalty or charge up to 7 days before the project start date. *Please note that any changes to bookings will be subject to our availability and any rate differences.

> Our management and staff will not be attending in-person meetings until further notice. For upcoming meetings, we will be in touch with you to conduct the meeting via alternate channels such as video conferencing or phone call. If you would like to schedule a meeting with us, you may reach us through our contact channels and we would be happy to work around your convenience.

 

> We are fully operational and implementing the necessary pandemic protocols to ensure the safety of our crews and clients. We continue to accept new projects. Our delivery timelines and schedules per project remain unchanged. We are currently in a rapidly changing/evolving situation and in the event of any delays or changes to given schedules, we will be in touch with you within 24 hours to inform you of the same.

If you have an existing film booking and wish to change your booking dates, please fill out the request form below.

Input the dates you had booked for your shoot.
Input the revised dates you'd like to book for your shoot.

Submitting the above form does not guarantee your revised booking dates. All revision / change requests are subject to our availability and any rate differences. Please consider your revised booking unconfirmed until you receive written confirmation through our official channels. Due to the current situation and overwhelming number of requests, response times can be between 5-7 working days. Thank you for giving us the opportunity to serve you. We appreciate your patience and value you as a client.

At the Mara Moja Group, the safety and well-being of our clients and associates is of paramount importance. Thank you for the trust you place in us every time you choose to work with any of the Mara Moja Group companies. These are unprecedented times for our industry, our country and the world. Should you have any further questions or concerns regarding our safety measures, emergency protocols, policies and more, please do not hesitate to contact us.

[Updated August 27 2020]