Submit a ticket

Please submit a support ticket below and tell us more about the assistance you require. We’re here to help.

Please write a detailed description of the issues you are experiencing and we will be in touch as soon as possible.
*surcharge may be applicable for in-person support. terms and conditions apply.
Depending on your preffered method of communication.
Tell us about you or your company, or anything else you'd like to - optional.

Join us on messenger

We provide support through facebook messenger, 24 hours a day, Monday through Saturday and from 11am to 11pm on Sundays. Whether you’re experiencing difficulties with our services and products or have a question regarding what we can do for you and your brand. We’re here to help. Shoot us a message below and a service agent will be in touch.

Call us


Alternatively, feel free to call us. We are available on the phone from 9am – 8pm Monday to Friday and 9am – 5pm Saturdays. This leaves us with Sundays to sit back, relax, light up a hand-rolled Cuban and blast the Bee-Gees round our neighbourhoods.

East Africa: +254 708 668 724 / +254 780 668 725

North America: +1 647 874 6459

Europe: +44 7578 295 094

**Terms and conditions apply. 24 hour support may not be available in the event of an emergency, national or international crisis, server maintenance or failure, political reasons, and many other. Support may also not be available during national holidays in the cities and countries we operate in. Mara Moja Productions has the right to suspend or cancel it’s 24 hour support service at any given time without prior notice. No claims shall be made against Mara Moja Productions in the event of support being unavailable or inaccurate. Mara Moja Productions tries it’s level best to ensure clients receive a response within the published 30 minute timeline, although these timelines may change at any given moment without prior notice.